1. Our Mission

FANXIANG SHORTS exists to prove that short-form drama can be as emotionally powerful, culturally rich, and professionally produced as anything on long-form television — and to make it accessible to anyone with a phone and an internet connection.

We believe that the next generation of great storytellers will emerge from the vertical format. Short drama is not a compromise; it is a distinct art form with its own grammar, pacing, and emotional logic. Our platform is built to support creators who understand this medium and to bring their work to audiences across Europe and beyond.

We are committed to:

• Quality over quantity: We produce and curate selectively. Every series on FANXIANG passes an editorial review for story quality, production value, and cultural sensitivity.
• Fair treatment of creators: We believe in transparent contracts, fair revenue sharing, and respect for creative ownership.
• Viewer trust: We do not use dark patterns, hidden fees, or manipulative engagement tactics. Our platform is designed to be enjoyable, not addictive in a harmful way.
• International perspective: We are proud to be an international company, telling stories that reflect the diversity of our audience and collaborating with talent from across the world.

2. What We Do

FANXIANG SHORTS operates a subscription-based streaming platform specialising in vertical short dramas. Our activities include:

• Content production: We develop, produce, and co-produce original short drama series, primarily in English, with multilingual subtitles and dubs.
• Content curation: We licence and curate third-party short dramas from international creators, ensuring they meet our editorial standards.
• Platform operation: We operate the FANXIANG SHORTS website and mobile applications, providing streaming, discovery, and community features.
• Creator support: We offer production financing, distribution, marketing, and analytics support to independent creators and production companies.
• Audience engagement: We run a weekly newsletter, social media channels, and behind-the-scenes content to connect viewers with the stories and people behind them.

All content on FANXIANG SHORTS is either original production, licensed content, or content produced in partnership with vetted creators. We do not host user-generated content, and we do not allow pirated or unauthorised material on our platform.

3. Business Model & Revenue

Transparency about how we make money is essential to building trust. FANXIANG SHORTS generates revenue through the following channels:

We do not sell user data to third parties. We do not operate a data brokerage business. We do not use deceptive billing practices. If our business model changes materially, we will update this page and notify subscribers in advance.

4. Who We Are

FANXIANG SHORTS is operated by Jinan Fanxiang Culture Media Service Co., Ltd., a company registered in China. Our team works across production, editorial, engineering, and creator relations, reflecting our international focus.

Our core team includes:

• Editorial & Content: A team of commissioning editors, script consultants, and production managers with experience in film, television, and digital media.
• Engineering & Product: A fully in-house engineering team responsible for the streaming platform, mobile apps, and data infrastructure.
• Creator Relations: Dedicated staff who work directly with creators and production partners on development, financing, and distribution.
• Trust & Safety: A team responsible for content moderation, compliance, and community safety.
• Customer Support: A multilingual support team reachable by email and in-app chat.

5. Content Standards & Editorial Policy

Every series on FANXIANG SHORTS is reviewed against our editorial standards before publication. These standards cover:

• Story quality: We look for compelling narratives, well-developed characters, and professional production values.
• Cultural sensitivity: We do not publish content that promotes hate speech, discrimination, or harmful stereotypes. We are particularly careful about portrayals of gender, race, sexuality, and disability.
• Age-appropriate content: All series carry an age rating. We do not publish explicit sexual content, gratuitous violence, or content that glorifies self-harm.
• Accuracy and fairness: While our dramas are fictional, we avoid presenting harmful misinformation as fact. Where series touch on real-world issues, we take care to handle them responsibly.
• Intellectual property: We require creators to warrant that they own or have cleared all rights to the content they submit. We have a zero-tolerance policy for plagiarism and copyright infringement.

If you believe a series on our platform violates these standards, please contact us at [email protected]. We investigate every report promptly.

6. Creator & Partner Relationships

We believe that fair treatment of creators is not just an ethical imperative — it is essential to producing great content. Our creator commitments include:

• Transparent contracts: Every creator receives a clear, plain-language contract specifying rights, revenue shares, and obligations. We do not use hidden clauses or exploitative terms.
• Fair revenue sharing: Creators receive a defined share of subscription and advertising revenue attributable to their content. Revenue reports are provided quarterly.
• Creative respect: We do not alter a creator's work without consultation. Editorial notes are suggestions, not mandates, except where required for legal or compliance reasons.
• Marketing support: We invest in promoting creator content through our platform, newsletter, and social channels. Creators receive analytics on their content's performance.
• Clear termination rights: Creators have the right to terminate their agreement with reasonable notice, subject to the terms of their contract. Rights revert to creators after the contract ends, as specified in the agreement.

If you are a creator or production company interested in working with FANXIANG SHORTS, please contact [email protected]. We review every pitch and respond within 10 business days.

7. Technology & Data

Our platform is built on modern, secure infrastructure. Key technical and data practices:

• Streaming: We use adaptive bitrate streaming to deliver smooth playback on mobile and desktop, with content delivered via global CDN partners.
• Data minimisation: We collect only the data we need to operate the service, personalise recommendations, and improve the product. See our Privacy Policy for full details.
• Security: We use industry-standard encryption (TLS) for all data in transit and encrypt sensitive data at rest. Our systems are regularly audited for security vulnerabilities.
• Accessibility: We are committed to making our platform accessible to users with disabilities. We provide subtitles and transcripts for all content, and we are working toward WCAG 2.1 AA compliance.
• No dark patterns: We do not use deceptive design to trick users into subscriptions, purchases, or data sharing. Cancellation is as easy as sign-up.

8. Legal & Regulatory Compliance

FANXIANG SHORTS is committed to full compliance with the laws and regulations applicable to our operations. Key compliance areas include:

• Data protection: We comply with applicable data protection laws, including the UK GDPR, the EU GDPR, and other relevant regulations where applicable. We have appointed a Data Protection Officer (DPO) who can be reached at [email protected].
• Consumer protection: We comply with consumer protection laws applicable in the territories where we offer our services.
• Copyright: We respect intellectual property rights and comply with applicable copyright laws, including the Digital Millennium Copyright Act (DMCA) where applicable.
• Advertising: We comply with applicable advertising standards, including rules on transparency of sponsored content and restrictions on advertising to children.
• Accessibility: We are working toward compliance with accessibility regulations applicable in the territories where we operate.
• Tax: We comply with all applicable tax obligations in the jurisdictions where we operate.

If you have questions about our compliance practices, please contact [email protected].

9. Contact & Corporate Information

Company Name: Jinan Fanxiang Culture Media Service Co., Ltd.

Unified Social Credit Code: 91370100MAKAL9XK50

Registered Address: Room 703-7, Building 2, Yunquan Center, West Side of Fenghuang Road, Shunhua Road Subdistrict, High-tech Zone, Jinan City, Shandong Province, China

1. Who We Are

The data controller responsible for your personal information is Jinan Fanxiang Culture Media Service Co., Ltd., a company registered in China with Unified Social Credit Code 91370100MAKAL9XK50, and its registered address at Room 703-7, Building 2, Yunquan Center, West Side of Fenghuang Road, Shunhua Road Subdistrict, High-tech Zone, Jinan City, Shandong Province, China.

We have appointed a Data Protection Officer (DPO) who can be contacted at [email protected] for any questions or requests relating to this Privacy Policy or your personal data.

2. What Information We Collect

We collect information in three ways: information you provide to us, information collected automatically, and information from third parties.

2.1 Information You Provide

• Account information: When you create an account, we collect your name, email address, password (stored in hashed form), and optionally your date of birth and country.
• Subscription information: When you subscribe to a paid plan, our payment processor collects your payment card details. We do not store full card numbers on our servers.
• Newsletter sign-up: If you subscribe to our newsletter, we collect your name and email address.
• Communications: When you contact us, we collect the content of your message and any information you choose to provide.
• Reviews and comments: If you post a review or comment on our platform, we collect the content you submit and associated metadata.
• Surveys and feedback: If you respond to a survey or provide feedback, we collect your responses.

2.2 Information Collected Automatically

• Usage data: We collect information about how you use our service, including the series and episodes you watch, your watch history, search queries, and interactions with features.
• Device information: We collect information about the device you use to access our service, including device type, operating system, browser type, screen resolution, and unique device identifiers.
• Log data: We automatically collect log information when you use our service, including your IP address, access times, and referring URLs.
• Location data: We may collect approximate location data derived from your IP address to comply with licensing restrictions and to provide relevant content. We do not collect precise GPS location unless you explicitly grant permission.
• Cookies and similar technologies: We use cookies, local storage, and similar technologies to operate our service, remember your preferences, and analyse usage. See Section 6 for details.

2.3 Information from Third Parties

• Payment processors: We receive limited information from our payment processors (e.g., subscription status, last four digits of your card) to manage your subscription.
• Analytics providers: We use privacy-respecting analytics services that provide us with aggregated data about how our service is used.
• Advertising partners: If you view free, ad-supported content, our advertising partners may share aggregated, non-personal information about ad performance. We do not allow advertising partners to collect personal data from our platform.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing the service: To create and manage your account, process subscriptions and payments, deliver content, and provide customer support.
• Personalisation: To recommend series and episodes based on your viewing history and preferences, and to personalise your experience on the platform.
• Communication: To send you service-related communications (e.g., password resets, billing notices), and, if you have opted in, marketing communications such as our weekly newsletter and new episode alerts.
• Improving the service: To analyse usage patterns, diagnose technical issues, and improve the quality and performance of our platform.
• Safety and security: To detect and prevent fraud, abuse, and security incidents, and to enforce our Terms of Service.
• Legal compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from authorities.
• Advertising (free tier): To serve non-intrusive advertisements to users on our free tier. We do not use your personal data for behavioural advertising.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Bases for Processing (GDPR)

If you are located in the UK or the European Economic Area, we process your personal data on the following legal bases under the UK GDPR and EU GDPR:

• Performance of a contract: Processing necessary to provide the service you have signed up for, including account management, content delivery, and billing.
• Legitimate interests: Processing necessary for our legitimate interests, such as improving our service, ensuring security, and personalising content, provided that your rights and interests do not override those interests.
• Consent: Processing based on your explicit consent, such as sending you marketing communications or using non-essential cookies. You can withdraw consent at any time.
• Legal obligation: Processing necessary to comply with legal requirements, such as tax and accounting obligations, or responding to lawful requests from authorities.

5. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

• Service providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, cloud hosting, email delivery, and analytics. These providers are contractually bound to protect your information and may only use it to provide services to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: If FANXIANG SHORTS is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• With your consent: We may share your information with third parties when you have given us explicit consent to do so.

We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to operate our service and improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the operation of our service, such as maintaining your session and remembering your preferences. They cannot be disabled.
• Analytics cookies: These cookies help us understand how users interact with our service, so we can improve it. We use privacy-respecting analytics that do not track you across other websites.
• Preference cookies: These cookies remember your settings and preferences, such as your preferred language and playback quality.
• Advertising cookies (free tier only): If you use our free, ad-supported tier, we may use cookies to serve non-intrusive advertisements. These cookies are not used for cross-site tracking or behavioural advertising.

6.2 Managing Cookies

You can manage or delete cookies through your browser settings. You can also opt out of analytics cookies through our cookie consent banner (displayed on your first visit) or through your account settings. Note that disabling certain cookies may affect the functionality of our service.

We do not respond to "Do Not Track" signals, as there is no industry consensus on how to interpret them. However, we do not engage in cross-site tracking for advertising purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

• Account information: Retained for as long as your account is active. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or accounting purposes.
• Usage data: Retained for up to 24 months in identifiable form for analytics and improvement purposes, after which it is aggregated or anonymised.
• Newsletter data: Retained until you unsubscribe, after which we remove your email from our mailing list within 7 days.
• Payment records: Retained for as long as required by tax and accounting laws (typically 6–7 years).
• Support communications: Retained for up to 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention policy.

8. How We Protect Your Data

We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security).
• Encryption of sensitive data at rest.
• Regular security audits and vulnerability assessments.
• Access controls and authentication requirements for our staff.
• Employee training on data protection and security best practices.
• Incident response procedures to address any data breaches promptly.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours, and we will notify you without undue delay if the breach is likely to result in a high risk to your rights and freedoms.

9. Your Rights

If you are located in the UK or the European Economic Area, you have the following rights under the UK GDPR and EU GDPR:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to erasure (right to be forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to object: You have the right to object to our processing of your personal information based on legitimate interests, and to object to direct marketing at any time.
• Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, unless certain exceptions apply.
• Right to withdraw consent: Where we process your personal information based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact our DPO at [email protected]. We will respond to your request within one month, extendable by up to two further months where necessary. We may ask you to verify your identity before fulfilling your request.

If you are located outside the UK or EEA, you may still have rights under your local data protection laws. Please contact us to discuss your rights.

10. Children's Privacy

Our service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information from our systems.

Where our content includes series that may be suitable for younger viewers, we provide age ratings and parental controls. However, account creation requires users to confirm they are at least 16 years old.

11. International Data Transfers

FANXIANG SHORTS operates globally. Some of our service providers may be located outside your region. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data, such as:

• Standard Contractual Clauses approved by relevant authorities.
• Transfers to countries that have been deemed to provide an adequate level of protection for personal data.
• Other lawful transfer mechanisms as applicable.

You can obtain more information about the safeguards we use for international transfers by contacting our DPO.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email (if you have an account) and by posting a prominent notice on our website at least 30 days before the changes take effect. We encourage you to review this policy periodically.

The "Last updated" date at the top of this page indicates when this policy was last revised. Your continued use of our service after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact & Complaints

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

If you are located in the UK or EEA, you also have the right to lodge a complaint with your local supervisory authority. We would, however, appreciate the chance to address your concerns before you approach a supervisory authority, so please contact us first.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" will refer to that entity.

2. Eligibility

The Service is intended for users who are at least 16 years of age. By using the Service, you represent and warrant that you are at least 16 years old and legally capable of entering into a binding contract.

If you are located in a jurisdiction where the age of majority is higher than 16, you represent that you have reached the age of majority in your jurisdiction, or that you have obtained parental consent to use the Service.

We reserve the right to refuse access to the Service to anyone, for any reason, at any time.

3. Your Account

To access certain features of the Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain the security of your password and account credentials.
• Promptly notify us of any unauthorised use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account.

You may not share your account with others, and you may not use another person's account without permission. We reserve the right to suspend or terminate your account if we reasonably believe that you have violated these Terms or engaged in fraudulent or illegal activity.

4. Subscriptions & Payments

4.1 Free Tier

FANXIANG SHORTS offers a free, ad-supported tier that provides access to a limited selection of content. The free tier is subject to advertising and may have restricted features. We reserve the right to modify or discontinue the free tier at any time.

4.2 Premium Subscription

Our Premium subscription provides full access to all series and episodes, ad-free viewing, and additional features. Subscription fees are clearly displayed at checkout and are charged on a recurring basis (monthly or annually, as selected).

4.3 Billing & Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorise us to charge your chosen payment method for the renewal fee. If a payment fails, we may suspend your access to the Premium features until payment is successfully processed.

4.4 Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will continue to have access until then. We do not provide refunds for partial billing periods, except where required by applicable law.

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from your subscription within 14 days of purchase, provided you have not started streaming content. To exercise this right, please contact [email protected].

4.5 Price Changes

We may change subscription prices from time to time. We will give you at least 30 days' notice of any price increase before it takes effect. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

5. Licence to Use the Service

Subject to your compliance with these Terms, FANXIANG SHORTS grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial entertainment purposes.

You may not:

• Reproduce, distribute, publicly perform, or publicly display any content from the Service without our prior written permission.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service for any commercial purpose, including showing content in a public venue or charging others to view it.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Service.
• Circumvent or attempt to circumvent any geo-restrictions, DRM, or other access controls.

6. Acceptable Use

You agree not to use the Service in any way that:

• Violates any applicable law or regulation.
• Infringes the intellectual property or other rights of any third party.
• Is fraudulent, deceptive, or misleading.
• Harasses, abuses, threatens, or defames any person.
• Contains hate speech, discriminatory content, or content that promotes violence.
• Involves the transmission of malware, viruses, or other harmful code.
• Interferes with or disrupts the Service or its servers.
• Attempts to gain unauthorised access to the Service or other users' accounts.
• Scrapes, data-mines, or harvests information from the Service without our permission.
• Uses automated means (e.g., bots, scripts) to access the Service in a manner that exceeds reasonable use.

We reserve the right to investigate and take appropriate action against anyone who violates this section, including suspending or terminating their account and reporting them to law enforcement authorities.

7. Content & Intellectual Property

7.1 Our Content

All content available on the Service, including series, episodes, artwork, trailers, text, graphics, logos, and software, is owned by or licensed to Jinan Fanxiang Culture Media Service Co., Ltd. and is protected by copyright, trademark, and other intellectual property laws.

You may not use, copy, reproduce, distribute, or create derivative works from our content without our prior written permission, except as expressly permitted by these Terms or applicable law.

7.2 User-Generated Content

If you submit reviews, comments, or other content to the Service ("User Content"), you retain ownership of your User Content. However, by submitting User Content, you grant FANXIANG SHORTS a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, display, and modify your User Content in connection with the Service and our promotional activities.

You represent and warrant that your User Content does not infringe the rights of any third party and complies with these Terms. We reserve the right to remove any User Content that we deem, in our sole discretion, to be inappropriate or in violation of these Terms.

7.3 Copyright Complaints

We respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] with the following information:

• A description of the copyrighted work that you claim has been infringed.
• A description of where the allegedly infringing material is located on the Service.
• Your contact information, including your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
• Your physical or electronic signature.

We will respond to all valid copyright complaints in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) where applicable.

8. Third-Party Links & Services

The Service may contain links to third-party websites or services that are not owned or controlled by FANXIANG SHORTS. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that FANXIANG SHORTS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. FANXIANG SHORTS makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, or materials included therein.

To the fullest extent permitted by applicable law, FANXIANG SHORTS disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Service will be accurate or reliable.
• The quality of any content, products, services, or information obtained through the Service will meet your expectations.
• Any errors in the Service will be corrected.

Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer in the UK or EU, you have certain legal rights that cannot be excluded or limited by these Terms.

10. Limitation of Liability

To the fullest extent permitted by applicable law, FANXIANG SHORTS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorised access, use, or alteration of your transmissions or content.

In no event shall the aggregate liability of FANXIANG SHORTS for all claims relating to the Service exceed the amount you paid to FANXIANG SHORTS for the Service in the 12 months preceding the event giving rise to the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless FANXIANG SHORTS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your User Content.
• Your use of the Service in violation of any law or regulation.
• Your infringement of any third party's rights.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or delete your account through your account settings.

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

If you are a consumer resident in the EU, you also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court in the place where the Company is located.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform, available at ec.europa.eu/consumers/odr.

Before resorting to formal dispute resolution, we encourage you to contact us directly at [email protected] so that we can attempt to resolve the issue informally.

14. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Service.

We encourage you to review these Terms periodically for any changes. The "Last updated" date at the top of this page indicates when these Terms were last revised.

15. Contact Information

If you have any questions about these Terms, please contact us at:

For customer support, please contact [email protected]. For privacy-related inquiries, please contact our DPO at [email protected].

Choose the Right Channel

To help us route your inquiry quickly, please use the appropriate contact address below.

Corporate & Registered Information

Media & Press

For press inquiries, interview requests, and media assets, please contact [email protected]. Our media kit, including logos, brand guidelines, and executive headshots, is available upon request.

We aim to respond to media inquiries within 24 hours during business days.

Accessibility Feedback

We are committed to making our platform accessible to everyone. If you encounter any accessibility barriers while using FANXIANG SHORTS, please let us know at [email protected]. We take all accessibility feedback seriously and will work to address issues promptly.